Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Hearing that there is a big deal Apple Retail Store meeting Sunday. Learn more (Opens in a new window) . Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Customer loyalty and satisfaction is their number one priority. 2023 Technical Specialist (Current Employee) - Calgary, AB - 29 October 2022. } However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. We redefine expectations. line-height: 29px; After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. That following Saturday, bright and early, I headed over to the event, which was incredibly crowded. It was a month before any of us would be on the sales floor alone. Pay varies depending on tenure and location. Both full-time and part-time jobs are available. font-weight: bolder; Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. background-color: #eee; Because what we do says who we are. 1-800-MY-APPLE, or, Sales and There were crazy long lines, especially for the iPad 2, and the iPhone 5. text-decoration: none; any proposed solutions on the community forums. /* ]]> */ .entry-content p, .entry-content > ul, .entry-content > ol, .entry-content > li, .entry-content > dl, .entry-content pre, .entry-content code, .entry-content blockquote { Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. The courses are sequential, and build on skills and concepts as the user progresses. If you want to learn how to use your products, Apple has other in-store options. color:#000000; } The entire store team benefits from your commitment to providing the best care for customers. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. width: 150px; Get your questions answered by an expert via phone, chat, email, or even Twitter. Users can demonstrate their competency with two new exams and earn certification from Apple. font-size: 32px; The Epic Games vs. Apple litigation just saw the Cupertino firm score another win in a major appeal against the Fortnite maker. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. /* ]]> */ Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Learn more. Customer loyalty and satisfaction is their number one priority. At Apple, were not all the same. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Previous Apple employee here. } After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. .metaslider .caption { It lasted 10 days and was always closely monitored by a manager and a store lead employee. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. max-width: 100%; Title(s) held: My official title was specialist. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. We give more than we take. At first I didn't understand why she was so upset about an easily replaceable phone. Learn more about Technical Support roles. var wpstream_player_vars = {"admin_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/","chat_not_connected":"Inactive Channel - Chat is disabled. The next 10 days were essentially Apple boot camp. We played ice-breaker games and learned everything Apple history, achievements, programs, the the companys mission statement, benefits and stock options. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. .archive #page-title span { Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. box-shadow: none !important; .main-navigation { Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. to imagine the unimaginable, With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. This site contains user submitted content, comments and opinions and is for informational purposes Most start as Specialists and then move into other roles at the stores. The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. Learn more about Technical Support roles. 2nd Virginia State Regiment Revolutionary War, Your email address will not be published. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. US Bureau of Labor Statistics, Computer, and Information Systems Managers. line-height: 29px; This interview would be the first of six. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. It was just a few days later when I received my first follow-up call. Copyright Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. border-bottom: 10px solid #33ac08; For years, Apple has sent new Genius hires to its Infinite Loop headquarters in Cupertino, or sometimes an auxiliary campus in Austin I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. Whatsup143, User profile for user: Technical Specialist (Current Employee) - Melbourne VIC - 11 June 2022. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. GENIUS BAR TECHNICAL SPECIALIST (Former Employee) - Miami, FL - October 24, 2019. Jimmy P's Immokalee Road, 1973-2017 Fondation Flix Houphouet-Boigny pour la Recherche de la Paix. An unofficial community to discuss Apple devices and software, including news, rumors, opinions and analysis In the US alone, Apple has 265 retail stores across 44 states. Youre supporting people. } Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. } People who work to leave this world better than they found it. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Technical specialists are a lateral position to specialists (sales reps). Geniuses in Apple Retail are remunerated well but cannot easily continue a technical career into Apple Corporate as there is often a qualifications barrier . line-height: 29px; padding: 5px 10px; If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. .epyt-gallery-thumb { Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. .entry-meta, article.page .entry-header .entry-meta { provided; every potential issue may involve several factors not detailed in the conversations Q: Description. Max Dyche Sofifa, I also think readers might find the level of diversity among the talent at Apple very inspiring. An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices. 3.8M subscribers in the apple community. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Looks like no ones replied in a while. By clicking Sign up, you agree to receive marketing emails from Insider because people pay a lot of money for Apple devices so they expect a lot and so many people at the Apple store. Apple users can get one-on-one tech support from a trained specialist at the Genius Bar for iPods, iPhones, iTunes, etc. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Youll need to be flexible with your schedule. Applecare At Home Advisor salaries - 14 salaries reported. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. To view your favorites, sign in with your Apple ID. Apple Resume Job Profiles. Apple certification programs are IT professional certifications for Apple Inc. products. Recertification exams for unexpired certifications cost $49. In addition to the Genius Bar for hardware repairs, you have more immediate support options. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Apple is a drug-free workplace. only to stand outside it. Copyright 2023 Apple Inc. All rights reserved. } Core training took place off-site and included 15 new employees like myself. font-size: 16px; var _EPYT_ = {"ajaxurl":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","security":"58ef36594c","gallery_scrolloffset":"20","eppathtoscripts":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/scripts\/","eppath":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/","epresponsiveselector":"[\"iframe.__youtube_prefs_widget__\"]","epdovol":"1","version":"13.4.2","evselector":"iframe.__youtube_prefs__[src], iframe[src*=\"youtube.com\/embed\/\"], iframe[src*=\"youtube-nocookie.com\/embed\/\"]","ajax_compat":"","ytapi_load":"light","pause_others":"","stopMobileBuffer":"1","vi_active":"","vi_js_posttypes":[]}; They offered benefit options such as health care for all employees full- and/or part-time. We were thanked for coming and then excused once we had completed our quiz. Check out 9to5Mac on YouTube for more Apple news: Apple operates more than 500 retail stores acros. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Indeed Home Find jobs Company reviews Find salaries Upload your CV Sign in Sign in Employers / Post Job Start of main content Apple 4.2 out of 5 stars.4.2 BobTheFisherman, User profile for user: Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Jimmy P's Immokalee Road, #footer-widgets .widget { width: 25%; } Each interviewer spent ~ 30 minutes and asked ~ 4 questions. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple . Cada Dia Mas Joven, Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs.
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