[118][119] The email also said "You will have until 12:00 on 27th April to claim your tickets. You can change your cookie settings at any time. There are Ticketmaster locations in Stoke-On-Trent, Manchester, Glasgow, and London.Ticketmaster sells tickets to approximately 70,000 events annually. Ticketmaster is registered under the ticker NASDAQ:TKTM . Clients control their events and set ticket prices, and Ticketmaster sells tickets that the clients make available to them. [60][61] In the mid-2000s, Ticketmaster engaged in primary market auctions that reduced the rents involved in secondary market scalping however, Ticketmaster ended these primary market auctions, opting instead to enter into the secondary market. These cookies ensure basic functionalities and security features of the website, anonymously. In the U.S., for instance, Fandango, Movietickets.com, and Atom vie to secure the largest customer base by establishing tie-ups with leading cinema halls and offering attractive discounts to customers. This cookie is set by GDPR Cookie Consent plugin. Annual return made up to 13 November 2015 with full list of shareholders Statement of capital on 2015-11-23 After two rounds of ticket balloting remaining spare tickets were sent out to people who originally put their name down. Furthermore, it includes linked bank account which provide cashless transactions. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. This website uses cookies to improve your experience while you navigate through the website. Customers, particularly in the Asia Pacific, have exhibited willingness to pay marginal Internet handling charges in order to avoid standing in long queues, which has positively shaped the market. However you may visit Settings to provide a controlled consent. Ticketmaster immediately published a statement saying they are working to fix the issues "as the site was unprepared to accommodate the sheer force of hundreds of thousands of Swift fans",[86] and subsequently reported that "hundreds of thousands of tickets" had already been sold and rescheduled the remaining onsales to a different time, including the Capital One onsale to November 16. By continuing past this page, you agree to our terms of use. Find out why thousands of people are moving to CalHouse as a Calendly alternative (100% free)! Social media has positively impacted event marketing and promotions, as customers build communities and pages, and share their experiences worldwide. All venue types have strong show count growth, led by North America stadium and arena concerts.. Their most recent investment was on Sep 12, 2008, when Active Network raised $92.3M. They also focus on forming tie-ups with banks and mobile wallet providers to lure customers into buying tickets from their portals. [4][5] The company originally licensed computer programs and sold hardware for ticketing systems. Ticket purchases through smartphones and tablets are expected to witness a CAGR of over 7.0% over the course of the forecast period. As of February 2023, the company's market cap has grown to $18.23 billion; a 16% increase in just two months. ", "Ticketmaster Has Its Own Secret 'Scalping Program,' Canadian Journalists Report", "Ticketmaster Responds to Senate Letter Investigating Resale Controversy: Exclusive", "Ticketmaster Faces Class-Action Lawsuit After Scalping Report", "Secretly Recorded Phone Call Offers Window Into How Live Nation Helped Metallica and Other Artists Place Tickets Directly On Resale Market", "Ticketmaster data breach: Thousands of customers may be affected", "Ticketmaster admits personal data stolen in hack attack", "Ticketmaster admits user data was stolen in breach", "The Ticketmaster breach what happened and what to do", "The Ticketmaster hack is a perfect storm of bad IT and bad comms", "Ticketmaster warns Australian customers of possible data breach", "Chat bot opens door to Ticketmaster payment card hack", "Ticketmaster Agrees to Tentative Settlement", "Ticketmaster voucher settlement was a debacle and it will get worse - MoneySmart - the Buffalo News", "Ticketmaster LLC Locks Horns with ACE Group Company Over Errors and Omissions Coverage", "Ticketmaster Canada Settles Deceptive Pricing Lawsuit for $3.4 Million", "Ticketmaster to pay $10 million in fines after admitting to illegally accessing competitor's computers", "Ticketmaster admits it hacked rival company before it went out of business", "Ticketmaster Accused of Hacking Rival Firm's Database", "Bruce Springsteen Fans Furious at Ticket Prices Going as High as $4-5K, Due to Ticketmaster's 'Dynamic Pricing', "Blink-182 Tickets Are So Expensive Because Ticketmaster Is a Disastrous Monopoly and Now Everyone Pays Ticket Broker Prices", "Ticketmaster to refund some fees after The Cure's Robert Smith says he was 'sickened' by prices", "Ticketmaster was 'experiencing technical difficulties' and outage reports surged as presale started for Taylor Swift's Eras tour", "Taylor Swift Fans Crash Ticketmaster Site", "Taylor Swift Tickets Are On Sale. The number of employees ranges from 5.0K to 10K. The Northern Quarter of Manchester has served as the home of Ticketmaster's UK Contact Center and Fulfillment business for more than 14 years. Ticketmaster also owns and operates TicketWeb, a ticketing website geared towards independent venues. Ticketmaster has 6,678 employees, and the revenue per employee ratio is $2,497,941. 100%-off invitations: access paid products for $0, Statistics &Research for Tech Companies, Ticketmaster Revenue and Growth Statistics (2023). According to TICKETMASTER SPORT LIMITED latest financial report submitted on 2020-12-31, the company has a Turnover of 8M, Gross-Profit of 6M while the Cash is 9M. We use cookies to make our services work and collect analytics information. Movie tickets purchased through online platforms are expected to witness a CAGR of 7.6% over the forecast period. See for yourself. As of April 2018, the Department of Justice had not released comments on its investigation. Ticketmaster Help, "How are ticket prices and fees determined?". Clears Ticketmaster-Live Nation Merger", "Despite Multiple Consent Decree Violations, Live Nation Gets Slap on Wrist from DOJ", "Live Nation to Pay $22.3 Million to Settle Class Action Suit Against Ticketmaster", "Ticketmaster Acquires Festival Ticketer Front Gate", "Ticketmaster buys marketing platform to help clubs engage with fans", "Ticketmaster Acquires Blockchain Ticketing Solution UPGRADED", "Ticketmaster tries to cut out scalpers again Business Retail NBCNews.com", "President Obama Signs Anti-Scalping Bill Into Law", "Ticketmaster Says Bot Army Bought 30,000 'Hamilton' Tickets", "Live Nation Posts Another Record Year, Revenue Up 11%", "Ticketmaster To Verify COVID Vaccination Status Of Fans Before Issuing Concert Passes", "Ticketmaster and Servants: Bands Get Cut of Service Fee", "The Economics Of Ticketmaster: Planet Money", "Ticketmaster's new blog: 'We get it -- you don't like service fees', "String Cheese Incident Takes On Ticketmaster", "Hating Ticketmaster long predates the Taylor Swift fiasco", "Ticketmaster's Dark History: A 40-year saga of kickbacks, threats, political maneuvering, and the humiliation of Pearl Jam", "Angry About Tickets? Avail customized purchase options to meet your exact research needs. Use this image Source: Zippia, Economic Liberties Ticketmaster Market Capitalization There is intense competition among online ticket providers to secure the rights for selling these tickets from concerned parent bodies. The fees from ticket sales can account for a large percentage of overall ticket costs and have received scrutiny from regulators, customers, and musicians for its fees. Live Nation reports revenue growth in 2019 to $11.5bn - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Knowing that every second there are 18 new transactions through Ticketmaster. Following the widespread criticism of the company's handling of the pre-sale of Taylor Swift's The Eras Tour in November 2022, the Department of Justice began a formal investigation into Live Nation Entertainment on the grounds of monopoly, antitrust law and consumer rights violations. Ticketmaster is subject to numerous controversies and lawsuits, alleging violations of various laws. Operating Free Cash Flow Up 3.9x to $1.8 Billion, Adjusted Free Cash Flow Up 94% to $967 Million, Converting 69% of AOI. [35] In addition to the face value price, venues and Ticketmaster add fees to pay for their services. It looks a bit crazy, doesn't it? This FREE sample includes market data points, ranging from trend analyses to market estimates & forecasts. "[63] One month later, a group of customers filed a class action lawsuit against Ticketmaster. [64], In July 2019, a report by Billboard revealed a strategy by Live Nation, Ticketmaster's parent company, to secretly bypass placing certain tickets for sale on the primary market and instead, place them directly on resale sites "without giving fans a chance to buy them through normal channels at face value. New and enhanced programming alternatives is expected to expand the industrys customer base and increase patronage for exhibitors. [33], In November 2020, Ticketmaster announced it will check the COVID-19 vaccination status of ticket buyers before issuing passes when live events return in 2021. Pay at Ticketmaster is significantly lower than some of its highest paying competitors, like Meta, Airbnb, and LinkedIn, which pay $155,739, $145,035, and $135,189, respectively. Additionally, select-your-own-seat, print-at-home-tickets and view from seat are some of the enhanced feature offered by the suppliers to enhance customer experience and thus increase their market share. The cookie is used to store the user consent for the cookies in the category "Analytics". The table above shows us once again how Ticketmaster's users are mostly in the United States and Canada. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Ticketmaster covers numerous events in various industries. Get our 2-minute email updates that we send to 1,000s of people. 29% of Ticketmaster employees are Hispanic or Latino. [46], In May 1994, the grunge band Pearl Jam filed a complaint with the U.S. Department of Justice claiming Ticketmaster had cut the group out of venue bookings in a dispute over fees. These tickets are equipped with barcodes or QR codes, which are scanned by attendants to ensure authenticity. Ticketmaster is the official ticketing partner of the NHL, NFL, NBA, USTA, PGA Tours, a number of MLB and MLS teams, and artists and venues around the world. ticketmaster.com is ranked #1 in the eCommerce & Shopping > Tickets category and #317 Globally according to March 2023 data. However, in 2020 the company. [95], On December 9, 2022, the day of Bad Bunny's first concert of his World's Hottest Tour in Mexico City, an unprecedented number of tickets were cancelled, affecting a considerable group of concertgoers, whose tickets were confiscated and destroyed. Hey! TICKETMASTER ENTERTAINMENT, INC. CONSOLIDATED STATEMENTS OF OPERATIONS Years Ended December 31, 2008 2007 2006 (In thousands, except per share data) Revenue 1,438,282 1,221,798 1,047,380 Interest on funds held for clients 16,243 18,679 15,292 Total revenue 1,454,525 1,240,477 1,062,672 Their stock opened with $14.50 in its Nov 19, 1996 IPO. She said that she was "not going to make excuses for anyone because we asked [Ticketmaster], multiple times, if they could handle this kind of demand and we were assured they could." Live Nation has reported revenue growth of 7% to $11.5bn in 2019, with a 10% rise in ticket sales year-on-year to 38 million. [19] Front Line CEO Irving Azoff became CEO of the new company, which was renamed Ticketmaster Entertainment. Ticketmaster is a company selling tickets to various events all round the world. The online event ticketing market size was valued at USD 54.26 billion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 4.3% during the forecast period. North American . [30], In 2016, Ticketmaster released a statement in favor of the Better Online Ticket Sales Act (BOTS Act), which banned the use of ticket bots to buy large amounts of tickets online and resell them at inflated prices. [132] Ticketmaster also works with wrestling promotions World Wrestling Entertainment (WWE) (1994) and All Elite Wrestling (AEW) (2019), In 2017, Ticketmaster announced it would open the TicketExchange platform to allow the sale and validation of tickets on third-party websites, including StubHub. Sports events contributed to over 30.0% of the overall online ticket sales in 2016 and the segment is expected to retain its position as a key revenue generator. The U.S. is estimated to witness significant growth over the next few years due to the greater presence of the tech-savvy population in the country with growing disposable incomes. [132] Ticketmaster has also partnered with the United States Tennis Association,[133] Tennis Canada,[134] and the PGA Tour.[135]. "[65] The company acknowledged it has "facilitated the quiet transfer of concert tickets directly into the hands of resellers through the years, though only at the request of the artists involved. They also offered refunds for the full cost of the tickets. [24], One year after merging, Live Nation settled a previous class action lawsuit against Ticketmaster which alleged that the company had misled plaintiffs in its descriptions of delivery and processing fees. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. For the purpose of this study, Grand View Research has segmented the global online event ticketing market report on the basis of platform, event type, and region: Platform Outlook (USD Million, 2014 - 2025), Event Type Outlook (USD Million, 2014 - 2025), Regional Outlook (USD Million, 2014 - 2025). Increased proliferation of the Internet and the growing trend of using mobile applications for booking movies, sports, and live event tickets online are expected to . The senators questioned Berchtold over Ticketmaster's monopolistic practices, policies, ticket costs, lack of transparency, lack of defense against bots, and insensitivity to music artists. The Ticketmaster systems are tested frequently and adhere to PCI-DSS rules. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Several companies have started using the Internet for cutting marketing costs to stay ahead in a highly competitive market. Market Data powered by QuoteMedia. Ticketmaster.com gets most of its social media traffic from YouTube, followed by Facebook and Twitter (Desktop). [36][42], In 2013, the jam band The String Cheese Incident gave fans money to purchase 400 tickets to one of its shows in order to resell them on its own site with fewer fees. . The collapse of record album sales after the year 2000 means that as of the 2020s, 95 percent of artist income comes from concert tours. Its first ticketed concert was Electric Light Orchestra, held at the University of New Mexico. Annual Revenue $1.0-5.0B Agree? [114] Following this, tickets were available on third-party resale platforms such as Viagogo, with a general admission standing ticket for the final, originally priced at 380, being sold for up to 11,800. In 2022, Ticketmaster has an average Monthly Active User (MAU) of 113.6 million users. View contact profiles from Ticketmaster Popular Searches Ticketmaster Yes, Ticketmaster is bringing its advanced digital ticketing technology to South Africa, with headquarters in Cape Town. SME's reported revenue rose by nearly 24% to 1.38 trillion yen ($10.16 billion) and operating income rose nearly 25% to 263 billion yen ($1.94 billion) for the fiscal year 2022, making it the . PDF. The movie ticketing segment is also characterized by a high degree of competition among service providers. [87], Fans and customers online widely criticized Ticketmaster for a flawed ticketing model that obstructed them from purchasing tickets. Ticketmaster has made 5 investments. [26] The same year, the company acquired Universe, a DIY ticketing platform. The majority of visitors are between the ages of 25 and 34. The increasing trend of using the Internet for bookings and reservations is expected to significantly bolster the market. [121], Ticketmaster has partnerships with venues, professional sports leagues, musical acts and theatre tours[122][123][124] and target corporation in the United States and internationally. The band said they were protesting Ticketmaster's ticket fees, while Ticketmaster argued that the band was taking revenue from venues and promoters. Explore purchase options. The Ticketmaster Nederland annual revenue was $5 million in 2021. [99], On January 24, 2023, a three-hour hearing by the Senate judiciary committee,[100] titled "That's the Ticket: Promoting Competition and Protecting Consumers in Live Entertainment", to analyze "the long-simmering dissatisfaction over the 2010 consent decree governing the merger of Ticketmaster and Live Nation", was held at 10:00 am EST in the Hart Senate Office Building, Washington, D.C.[101] The hearing was telecast live. But opting out of some of these cookies may have an effect on your browsing experience. Ticketmaster's revenue growth from 2010 to 2022 is 229.43%. Vendors are also focusing on providing combination deals to patrons. [32], The company reported nearly 500 million tickets sold for 400,000 events in 2018. The rapid adoption of smartphones and tablets in countries such as Qatar, Turkey, and UAE is anticipated to drive market growth. Find top employees, contact details and business statistics at RocketReach. The increase in people working from home has led to a surge in demand for online video viewing, downloading, and communication through video conferencing, all of which are leading to increased network traffic and data usage. Since 1995, Ticketmaster has controlled more than 80% of the market for primary tickets to significant concerts. Rosen drove investment into the company and led the switch to computerized ticketing. (100% free). Ticketmaster provides ticketing services in 31 countries and in 2019 delivered 115 million tickets internationally. [129][130][131] In 2008, Ticketmaster entered into an agreement with the National Football League (NFL) to manage its resale market on NFL TicketExchange. Ticketmasters Monthly Active Users (MAU) is 113.6 million. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. The ratio of male-female Ticketmaster users is almost perfectly balanced. [23], In May 2013, Ticketmaster agreed to pay up to $23 million for enrolling customers into a rewards program that charged $9 per month. His tactics have earned him some foes, but even critics admit he has transformed the industry. [113] Tickets for the contest's final sold out in 36 minutes, with the remaining available shows selling out around an hour later. The most common ethnicity at Ticketmaster is White (52%). To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Get the full ticketmaster.com Analytics and market share drilldown here . Ticketmaster peak revenue was $16.7B in 2022. Ticketmaster is funded by Upfront Ventures. Live Nation Entertainment (NYSE: LYV) is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Addition or alteration to country, regional, and segment scope. Ticketmaster has made 5 investments. [96] Because of this, Ticketmaster received a great amount of criticism because many of the attendees who were denied entry were accused of having counterfeit or cloned tickets, even though those attendees presented proof of payment or their ticket had not even been previously scanned. Fans that either failed to verify their vaccination status or tested positive would be denied access to the event. [18] Later in 2008, Ticketmaster acquired Front Line Management, an artist management firm that worked with artists such as Aerosmith, Christina Aguilera and Jimmy Buffett. Over 2 million tickets were sold on Ticketmaster for Taylor Swift's The Eras Tour, which was the most tickets ever sold for an artist in a single day. 1.12 million customers were eligible to claim up to a $30 refund. Movies, music concerts, sports events, and stand-up comedy can be considered the backbone of the entertainment industry. [48][49] Chuck Philips, a reporter who covered the issue,[50][51][52][53] was told by sources close to the case that the investigation was closed due to a combination of a shortage of resources and the case being difficult and having uncertain prospects. It does not store any personal data. The world of eCommerce for entertainment will be connecting, in-person at our 11th annual TheTicketingBusiness Forum on 18-19 April in Manchester, UK. He said in a press conference on November 16 that "a lack of competition [for Ticketmaster] has led to a poor experience and higher prices for consumers. The average employee at Ticketmaster makes $36,195 per year. Suppliers across the globe are opting for various measures to stay competitive in the emerging market. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Ticketmaster made $85 million in fees, from customers who took about eight months on average to cancel their enrollment in the program. The annual revenue of Ticketmaster varies between 1.0B and 5.0B. [14], In January 2008, Ticketmaster acquired Paciolan Inc., a developer of ticketing system applications and hosted ticketing systems, after litigation over the potential breach of antitrust laws. The witnesses prosecuting Ticketmaster included Jerry Mickelson, the president of JAM Creative Productions; and Jack Groetzinger, co-founder of SeatGeek. [73][74] In a related case, Ticketmaster filed suit against its liability insurance carrier, Illinois Union Insurance Company, a subsidiary of ACE Limited, in 2010 for failing to aid in its defense in the 2003 suit. The 2022 FIFA World Cup is scheduled to be staged in Qatar; this is likely to provide an impetus to service providers in the country. "[40] In other words, "Ticketmaster is effectively paid to be a punching bag" for consumer frustration with opaque add-on fees, and then some of the fees find their way back to the artist or venue. Heres the offer: we might start charging for access to this research (it takes 10s of people to produce this), but if you sign up now, youll have access for $0. Contact Who is Ticketmaster Headquarters 9348 Civic Center Dr, Beverly Hills, California, 90210, United States Phone Number (310) 867-7000 Website www.ticketmaster.com Revenue $2.4B Industry Retail General Retail Ticketmaster's Social Media Is this data correct? Necessary cookies are absolutely essential for the website to function properly. Revenue Up 44% to $16.7 Billion 125% Operating Income Up 125% to $732 Million 49% AOI Up 49% to Over $1.4 Billion $1.8B Operating Free Cash Flow Up 3.9x to $1.8 Billion $967M Adjusted Free Cash Flow Up 94% to $967 Million, Converting 69% of AOI *Compared to 2019 For complete information regarding our financials, see our periodic filings [40] Utilizing such subterfuge to extract additional revenue from fans without arousing direct backlash towards themselves has become increasingly important for artists. Ticketmaster annual revenue for 2021 was $6.3B, a 236.8% growth from 2020. ticketmaster.com Ranking. Ticketmaster has a revenue model that makes money in just one way; by collecting a percentage of all tickets sold on their platform. This is expected to have an impact on the commercialization of commercial 5G standalone deployments and revenue generated through 5G services. The service providers are re-designing their websites along with developing mobile applications to offer user-friendly booking experience. The acquisition is scheduled to complete in Q3 (subject to customary closing conditions being satisfied). Ticketmaster's revenue growth from 2010 to 2022 is 229.43%. However, it does not generate profit the way many people believe! [120] Ticketmaster has been criticised and the email labeled "misleading". [9][7], In 1998, USA Networks Inc., later named InterActiveCorp (IAC), purchased a majority stake in Ticketmaster. [12] In 2003, IAC repurchased the remaining Ticketmaster stock that it had previously sold off. Ticketmaster, which is owned by the entertainment giant, has seen operating income rise by 15% and AOI by 11%. The peak quarterly revenue was $6.2B in 2022(q3). We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The cookies is used to store the user consent for the cookies in the category "Necessary". The word "Ticketmaster" was trending number one worldwide on various social media platforms such as Twitter and TikTok. No purchase commitment. They are re-designing their websites and developing mobile applications and enhanced online event ticketing software to offer a user-friendly booking experience. Mobile booking is perceived as a simpler task compared to traditional online booking via computers. One thing we know is that Upfront Ventures is a major investor that funds Ticketmaster. By clicking Accept, you consent to the use of ALL the cookies. Software developers are coming up with user-friendly interfaces and frequent updates to enhance user experience. Booking for an event overseas in different countries uses different sites. On Ticketmaster.com, desktops drive 18.6% of visits, while 81.4% of visitors come from mobile devices. 2023 Live Nation Worldwide, Inc. All rights reserved. The move enabled the company to build contracts with many well-known venues including the LA Forum. Reconciliation to net income (loss) available to common stockholders of Live Nation: Net income (loss) attributable to common stockholders of Live Nation: $ 295,986 $ (650,904) $ (1,724,535) Accretion of redeemable noncontrolling interests (146,770) (19,771) 1,180: Net income (loss) available to common stockholders, basic and diluted, total . Their most recent acquisition was ThaiTicketMajor on Jul 21, 2022. [48], In a 2009 article by the CBC, Ticketmaster argued that legislation was needed in Ontario to protect fans from scalpers and unauthorized ticket brokers saying, "You and I both know there is a thriving ticket-broker industry so the law is really a fiction We very strongly feel the law needs to be modernized to reflect the reality of internet commerce. Ticketmaster's peak quarterly revenue was $6.2B in 2022(q3). [59] Economists characterize the secondary market in tickets as socially wasteful rent-seeking. Plaintiffs claimed that the on-sale for the It's All a Blur Tour, a co-headlining concert tour by Drake and 21 Savage, "intentionally misleads consumers for [Ticketmaster's] own financial gain" by concealing information about additional show dates to drive demand and ticket prices. Oops! Organizers are adding new categories to their events for attracting more customers. Terms of Use. Analytical cookies are used to understand how visitors interact with the website. These cookies will be stored in your browser only with your consent. Market Data copyright 2023 QuoteMedia. Copyright 2023 Grand View Research, Inc. All rights reserved. [CDATA[ Zippia gives an in-depth look into the details of Ticketmaster, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Ticketmaster. Ticketmaster also owns and operates TicketWeb, a ticketing website geared towards independent venues. Ticketmaster has over 10 million Android app downloads. Ticketmaster may also be known as or be related to Ticketmaster, Ticketmaster Corporation, Ticketmaster Entertainment Inc and Ticketmaster Entertainment LLC. Free trial, before you make a purchase decision.
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